WEBSITE PRIVACY NOTICE
Echo Namibia
Last Updated 5 October 2026
1. About this Privacy Notice
At Echo Namibia, we take the privacy and protection of personal information seriously.
This Privacy Notice explains how Echo Telecommunications (Pty) Ltd, trading as Echo Namibia (“Echo Namibia”, “we”, “us” or “our”), collects, uses, stores and protects personal information when you visit our website, contact us through the website or otherwise interact with us through it.
It also explains who we may share your information with, where it may be processed, how long we keep it and the choices available to you in relation to your personal information.
2. Who is responsible for your information?
The organisation responsible for personal information processed through this website is:
Echo Telecommunications (Pty) Ltd, trading as Echo Namibia
Unit 2, Reger Park, TV More Street, Southern Industrial Area, Windhoek, Namibia
For questions about this Privacy Notice or the way we handle your personal information, please contact:
privacy@echogroup.africa
3. What information do we collect?
The information collected depends on how you interact with the website. When you contact us through our website, we may collect:
- your first and last name;
- company or organisation;
- email address;
- telephone number;
- the country or location in which you require support;
- information you include in your enquiry; and
- technical information associated with your interaction or submission, including your IP address and the page from which an enquiry was submitted.
We may also process limited technical information necessary to operate, maintain and secure our website, including information used to identify and prevent spam, fraud and automated abuse.
Providing information through the contact form is voluntary. However, if you do not provide the information necessary to understand and respond to your enquiry, we may not be able to assist you. Please do not include sensitive or confidential personal information in the free-text enquiry field unless it is necessary for us to assist you.
4. How do we use your information?
We may use personal information collected through the website to:
- receive, manage and respond to your enquiries;
- communicate with you about the products, services or support you have asked about;
- manage subsequent business discussions arising from your enquiry;
- operate, maintain and secure our website;
- identify and address technical problems, misuse or security threats;
- maintain appropriate business records; and
- meet applicable legal and regulatory requirements.
We aim to collect and use personal information only for legitimate business purposes and in a manner consistent with the purpose for which it was provided.
5. Our basis for processing your information
We process personal information only where there is an appropriate reason for doing so. Depending on the circumstances, this may include where:
- you have provided your information or consented to its use;
- processing is necessary to respond to your request or manage a business relationship with you;
- processing is necessary to meet a legal or regulatory requirement;
- processing is reasonably necessary to operate, protect or improve our website and services; or
- another legitimate reason applies.
Where we ask for your consent, you may subsequently withdraw it by contacting us.
6. Who may we share your information with?
We do not sell your personal information. Personal information may be shared where reasonably necessary with:
- authorised Echo personnel who need the information to respond to or manage your enquiry;
- other Echo companies where their involvement is necessary to provide the information, service or support you have requested;
- service providers that support our website, hosting, email, security and IT operations;
- professional advisers where necessary; and
- regulators, courts, law-enforcement authorities or other bodies where disclosure is required or permitted by law.
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.
7. International processing and transfers
Some of the technology infrastructure used to operate the Echo Namibia website is located outside Namibia.
Personal information submitted through this website is hosted and stored using infrastructure located in the United Kingdom. Website enquiry notifications are also processed using email infrastructure located in the United Kingdom.
This means that personal information submitted through the website may be processed or stored outside Namibia.
We take reasonable steps to ensure that personal information processed or stored outside Namibia is handled appropriately and protected against unauthorised access, loss, misuse or disclosure.
8. How long do we keep your information?
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing a subsequent business relationship and meeting applicable legal, regulatory, accounting or record-keeping requirements.
Website enquiries will ordinarily be retained for five years, unless there is a legitimate or legal reason to retain particular information for longer.
Technical information such as IP addresses will be retained for five years, where collected.
When personal information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it as appropriate.
9. How do we protect your information?
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also take reasonable steps to ensure that third parties processing personal information in connection with the website provide appropriate protection.
No internet-based system can be guaranteed to be completely secure. We therefore review our website and information-handling arrangements and take appropriate action where risks are identified.
10. Cookies and website technologies
Our website is primarily used to provide information about Echo Namibia and enable visitors to contact us.
We use Google reCAPTCHA to help protect website forms against spam, fraud and automated abuse. reCAPTCHA processes limited technical and interaction information to assess whether an interaction is likely to be legitimate and may set a necessary security cookie (_GRECAPTCHA) for this purpose. Google processes this information on our behalf as a service provider.
We do not currently use Google Analytics or other advertising analytics through MonsterInsights on this website. Our technical review has not identified a current implementation of non-essential analytics or advertising cookies across the Echo websites.
If we introduce non-essential analytics, advertising or other tracking technologies in future, we will update our privacy and cookie information and introduce consent controls where required.
11. Direct marketing
If you contact us about our products or services, we may use your information to respond to your enquiry and manage any subsequent sales discussion.
Where appropriate, we may also ask whether you would like to receive information about relevant Echo products, services, solutions or updates.
You can withdraw your consent or ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at privacy@echogroup.africa.
Stopping marketing communications will not prevent an Echo company from contacting you where necessary to respond to an enquiry, provide a requested service or manage an existing business relationship.
12. Your personal information and rights
We want the personal information we hold about you to be accurate and handled fairly. You may contact us to:
- ask what personal information we hold about you;
- request a copy of personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete information that we no longer need, where appropriate;
- withdraw consent you have previously given us; or
- ask us to stop using your information for direct marketing.
We will consider requests in accordance with applicable law and our legitimate legal and business obligations. To make a request or ask a question about your personal information, contact: privacy@echogroup.africa.
We may ask for information reasonably necessary to verify your identity before responding to a request.
13. Links to other websites
Our website may contain links to websites or online services operated by other organisations.
Echo Namibia is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by the relevant organisation before giving it personal information.
14. Children's personal information
Our website and Echo's services are intended primarily for businesses and business users and are not directed at children.
We do not knowingly use the website to solicit personal information from children. If we become aware that children's personal information has been submitted in circumstances where it should not have been collected, appropriate action will be taken in accordance with applicable law.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in Echo's operations, the website, technology or applicable legal and regulatory requirements.
The current version will be published on this website and the Last updated date at the top of the notice will be changed when the notice is revised.
16. Contact us about privacy
If you have a question about this Privacy Notice, want to make a request concerning your personal information or have a concern about the way we have handled it, please contact:
Echo Telecommunications (Pty) Ltd, trading as Echo Namibia
Unit 2, Reger Park, TV More Street, Southern Industrial Area, Windhoek, Namibia
Echo Group Africa Privacy Enquiries
Email: privacy@echogroup.africa
17. Privacy concerns
If you have a concern about the way Echo Namibia has handled your personal information, please contact us using the details above so that we can investigate and respond to your concern.